Using the state-of-the-art software provided by Autotask, Webistix can provide your organization a managed client help desk service.
Using the state-of-the-art software provided by Autotask, Inc., Webistix can provide your organization with a managed client help desk service that will log and track all support issues received via phone, e-mail, or created in the client portal. Monthly reports can be generated that provide full details of reported issues and resolution, so you can address training or repeat support issues within your organization.
Each support request will be routed to the appropriate party for research or immediate resolution based on the required skill set. If an on-site call is needed, the help desk can automatically escalate the call to field service for scheduling.
