Managed Repair

Webistix Provides Clients Managed Repair Services

Managing hardware repair issues from multiple manufactures can be a time consuming and problematic process. Webistix can take the headache out of processing repair requests. By having Webistix manage your hardware repairs we can utilize our expertise and experience with many hardware vendors including Apple, Dell, HP, Tandberg and Xerox to get quicker resolutions and get you up and running faster that using in-house resources. As you know, many vendors require end user testing and troubleshooting prior to sending replacement product or sending out  a filed technician. We will manage everything from the initial call to the removal of the product, if necessary, cross shipments and re installation if necessary. 

Using the state of the art software provided by Autotask, Inc. Webistix can provide your organization a managed repair service reports can be generated that provide full detail of issues reported and resolution so you can address training issues or repeat support issues within your organization.